Welcome to our website. Tenerifebyhost.com acts in full compliance with Directive 97/7 / EC.


  1. These Terms and Conditions (the “Terms”) constitute the agreement between Tenerife Concierge SL, (“tenerifebyhost.com,“ “we,” “us,” or “our”) and you as a user who accesses, subscribes to access, or otherwise establishes a connection (“user,” “you,” or “your”) to the world wide web site known as tenerifebyhost.com. Our provision of the Site and related products and services, collectively the “Services.”

This Site may collect personal information from our users. By using this Services and/or agreeing to these Terms, you consent to the collection, storage, and processing of your data as set forth in our Privacy & Cookie Policy.

Our Services are intended for general audiences over the age of 16 years old. We do not knowingly collect information from children under the age of 16 years old.

IF YOU ARE NOT AT LEAST 16 YEARS OLD, DO NOT USE THE SERVICES. Purchase is forbidden to children under age. The buyer, under his / her responsibility, declares to be over 18 years of age.

You must agree to abide by all of the provisions of these Terms in order to remain an authorized user of the Site and your use of the Site constitutes your agreement to abide by these Terms. You are solely responsible for your use of the Site and for ensuring that your use complies fully with the provisions of these Terms. Your rights are personal and non-assignable. This means that you will be responsible for the acts of anyone accessing the Site through you or using your name and password.

We reserve the right, in our sole discretion, to change any or all of the provisions of these Terms at any time. Your use of the Site after notice of changes to this agreement will be deemed your acceptance of the changes. We reserve the right, in our sole discretion, to change, limit, or discontinue any aspect, content, or feature of the Site, as well as any aspect pertaining to the use of the Services.




  1. These terms and conditions shall apply to all Tenerifebyhost services whereby tenerifebyhost.com facilitates the user purchasing tickets for an activity or an event organised by the provider or organiser. The Tenerifebyhost Terms and Conditions shall apply to all Tenerifebyhost channels. By accessing and using the Tenerifebyhost channels, you acknowledge and agree to have read, understood and agreed to the Tiqets terms and conditions.


In addition to the Tenerifebyhost Terms and Conditions, the terms and conditions of the provider or the organiser of the event shall apply as between the relevant party and the user. The Terms and Conditions of the organiser can be obtained from the relevant party.


In the event of a conflict between the provisions in the Tenerifebyhost Terms and Conditions and other terms and conditions, the provisions of the Tenerifebyhost Terms and Conditions will prevail.


  1. Tenerifebyhost provides a platform through which events can be advertised, and through which users can purchase tickets for such events. Tenerifebyhost only acts as an intermediary in the formation of an agreement between the user and the third party ticket provider and Tenerifebyhost is in no respect party to that agreement.


Before payment of the tickets by the user, Tenerifebyhost shall state the total order amount to be paid by the user consisting of the admission aosts and – in some cases – a booking fee. The booking fee covers all other costs such as service costs and/or handling costs charged by third party ticket provider or organiser and payment costs charged by payment service providers.


Upon successful completion of the payment of the admission aost and all other costs by the user and delivery of the tickets to the user by Tenerifebyhost, the third party ticket provider or the organiser, the agreement between Tenerifebyhost and user is concluded.


In case no authorisation for the user’s payment is received, Tenerifebyhost will notify the user that the transaction has failed and, consequently, no agreement will be and/or has been concluded.


Tenerifebyhost is entitled to modify or cancel the order of the user within 48 hours after completion of payment in the event that Tenerifebyhost is unable to provide the user with the actual tickets.


Tenerifebyhost purchases the tickets with the third party ticket provider or the organiser and either delivers the Tenerifebyhost to the user or arranges that the tickets will be delivered to the user by the third ticket provider or the organiser via e-mail, SMS and/or other messaging.


The Ticket allows the user to access the event. The ticket is only valid on the date and time indicated on the ticket, unless otherwise stated on the ticket. For some events the ticket may be valid on other days than the date indicated on the ticket but will never be valid on dates later than 14 days after the date indicated on the ticket. Users can contact Tenerifebyhost to find out whether their purchased ticket might be valid on other dates than the date indicated on the ticket.




When you book a ticket, we will collect your payment information and transmit it to the payment processor to complete the transaction. Please note that the payment processor, not Tenerifebyhost, processes your payment.


Tenerifebyhost and its affiliates will not interfere with reservations arbitrarily, but we reserve the right to cancel or not process a reservation because of certain extenuating circumstances, such as when a reservation is no longer available or when we have reasonable cause to suspect that a reservation request may be fraudulent. Tenerifebyhost also reserves the right to take steps to verify your identity to process your reservation.


Tenerifebyhost is not a travel agency and does not provide or own transportation services or accommodations. Although Tenerifebyhost displays information about properties owned by third-party suppliers and facilitates tickets with certain suppliers, such actions do not in any way imply, suggest, or constitute Tenerifebyhost sponsorship or approval of third-party suppliers, or any affiliation between Tenerifebyhost and third-party suppliers. You agree that Tenerifebyhost is not responsible for the accuracy or completeness of information it obtains from third-party suppliers and displays on its sites or apps.


Tenerifebyhost will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party ticket providers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with third-party providers.


Our website may link you to supplier sites or other websites that Tenerifebyhost does not operate or control.





The content and information on our website (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code or other material), as well as the infrastructure used to provide such content and information, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through our website. Additionally, you agree not to:


(a) use this website or its contents for any commercial purpose;

(b) access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

(c) violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this Website;

(d) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

(e) deep-link to any portion of this website for any purpose without our express written permission; or

(f) “frame”, “mirror” or otherwise incorporate any part of this website into any other website without our prior written authorization.

(g) attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Tenerifebyhost in connection with the website or the services.




We appreciate hearing from you. Please be aware that by submitting content to our website by email, via any Tenerifebyhost synchronization product, postings on our website or otherwise, including reviews, questions, photographs or videos, comments, suggestions, ideas or the like contained in any submissions, you grant Tenerifebyhost a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such submission. You acknowledge that Tenerifebyhost may choose to provide attribution of your comments or reviews at our discretion. You authorize Tenerifebyhost to make copies of submissions as it deems necessary in order to facilitate your use of its website and available products. You acknowledge and agree that submissions are non-confidential and non-proprietary.


This website may contain discussion forums, bulletin boards, review services or other forums in which you or third parties may post reviews of experiences or other content, messages, materials or other items on our website. If Tenerifebyhost provides such interactive areas, you are solely responsible for your use of such interactive areas and use them at your own risk. By using any interactive areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through this website any of the following:


  • Any message, data, information, text, music, sound, photos, graphics, code or any other material (“Content”) that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  • Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
  • Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  • Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Tenerifebyhost;
  • Unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations;
  • Private information of any third party, including, without limitation, surname (family name) addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
  • Viruses, corrupted data or other harmful, disruptive or destructive files;
  • Content that is unrelated to the topic of the interactive area(s) in which such Content is posted; or
  • Content or links to content that, in the sole judgment of Tenerifebyhost, (a) violates the previous subsections herein, (b) is objectionable, (c) which restricts or inhibits any other person from using or enjoying the interactive areas or this website, or (d) which may expose Tenerifebyhost or its affiliates or its users to any harm or liability of any type.


Tenerifebyhost takes no responsibility and assumes no liability for any Content posted, stored, transmitted or uploaded by you or any third party, or for any loss or damage thereto, nor is Tenerifebyhost liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, Tenerifebyhost is not liable for any statements, representations or Content provided by its users in any public forum, personal home page or other interactive area. Although Tenerifebyhost has no obligation to screen, edit or monitor any of the Content posted to or distributed through any interactive area, Tenerifebyhost reserves the right, and has absolute discretion, to remove, screen, translate or edit without notice any Content posted or stored on this website at any time and for any reason, or to have such actions performed by third parties on its behalf, and you are solely responsible for creating backup copies of and replacing any Content you provide to us or store on this website at your sole cost and expense.


Any use of the interactive areas or other portions of this website in violation of the foregoing violates the terms of this agreement and may result in, among other things, termination or suspension of your rights to use the interactive areas and/or this website.





All contents of this website are: ©2018 Tenerife Concierge SL. All rights reserved. Tenerifebyhost is not responsible for content on websites operated by parties other than tenerifebyhost.com. Tenerifebyhost, the greeting man logo, the ratings and all other product or service names or slogans displayed on this website are registered and/or common law trademarks of Tenerifebyhost and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Tenerifebyhost or the applicable trademark holder. In addition, the look and feel of this Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Tenerifebyhost and may not be copied, imitated or used, in whole or in part, without the prior written permission of Tenerifebyhost. All other trademarks, registered trademarks, product names and company names or logos mentioned in this website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Tenerifebyhost.